Privacy Statement

 

You’ve placed your trust in us by using the apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and we are transparent about our the processing of your personal data.

 

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can get where we’re coming from without getting bored senseless. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer.

 

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin.

 

Sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next accommodation through us. Let the good times roll!

 


 

What kind of personal data does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) collect?

 

We can’t help you book the perfect accommodation without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody travelling with you and your payment information. You may decide for yourself to submit special requests for your upcoming accommodation (for example, certain preferences ). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings.

 

Why does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) collect and use your personal data?

 

The main reason we ask you for personal details is a pretty good one – it’s to help administer your online accommodation bookings and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you.

 

How does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) share your data with third parties?

 

There are different parties integrated into the apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) services in various ways and for various reasons. For example, parties we involve to provide you with the apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.

 

What security and retention procedures does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) put in place to safeguard your personal data?

 

We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

 

How does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) treat personal data of children?

 

Unless indicated otherwise, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) is a service you are only allowed to use if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

 

How can you control the personal data you have given to apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.)?

 

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on here.

 

Who is responsible for the processing of personal data on the apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) website and apps?

 

apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.), located in Icod de los Vinos, Spain, controls the processing of personal data on its website.

 


 

What kind of personal data does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) collect?

 

Here’s a more in-depth look at the information we collect.

 

Personal data you give to us.

 

apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) collects and uses information which you provide to us. When you make a accommodation reservation, you are (as a minimum) asked for your name and email address. Depending on the accommodation reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as mobility restrictions) you might have for your accommodation.

 

If you need to get in touch with us, or reach out to us through other means (such as through social media) we will collect information from you there too.

 

Personal data you give us about others.

 

Of course, you might not simply be making a accommodation reservation for yourself. You may be doing a accommodation with other guests whose details you provide as part of the accommodation reservation, or you may make a accommodation reservation on behalf of someone else. However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) uses their information (as described in this Privacy Statement).

 

Personal data we collect automatically.

 

Even if you don’t end up making a accommodation reservation, when you visit our website we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.

 

If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics.

 


 

Why does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) collect and use your personal data?

 

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

 

A. accommodation reservations: First and foremost, we use your personal data to complete and administer your online accommodation Reservation, which is pretty central to what we do as a company!

 

B. Customer service: If you send us a message, we need your information to be able to respond.

 

C. Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you (including Whatsapp) – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:

 

  1. Responding to and handling any requests you have made.

  2. We also send you other material related to your accommodation reservations, such as how to contact apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your accommodation. We may also send you material related to upcoming accommodation reservations.

  3. Even if you do not have an upcoming accommodation reservation, we may need to send you other administrative messages, which may include security alerts.

 

D. Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our website. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.

 

E. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow travellers, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to stop certain reservations or put on hold reservations until we have finished our assessment.

 

F. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) online reservation service or to comply with lawful requests from law enforcement.

 

Providing your personal data to apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your accommodation Reservation if we do not collect your name and contact details.

 

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

 

To process your personal data as described above, we rely on the following legal bases:

 

In view of purpose A and B, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your accommodation Reservation. If the required personal data is not provided, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) cannot finalize the accommodation reservation, nor can we provide customer service. In view of purposes C to E, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.)’s or a third party's legitimate interest, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) will always balance your rights and interests in the protection of your personal data against apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.)’s rights and interests or those of the third party. For purposes F, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) will obtain your consent prior to processing your personal data for direct marketing purposes.

 

If you wish to object to the processing set out under C to E and no opt-out mechanism is available to you directly, to the extent applicable, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 


 

How does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) share your data with third parties?

 

In certain circumstances, we’ll share your personal data with third parties.

 

  1. Third-party service providers: We use service providers to process your personal data on our behalf. This processing is for several purposes, including sending out marketing material or validating the correctness of the email address you provided during the booking process. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.).

  2. Payment providers and (other) financial institutions: When a chargeback is requested for your accommodation teservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

  3. Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

 

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.

 


 

What security and retention procedures does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) put in place to safeguard your personal data?

 

We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.

 

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

 

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

 


 

How does apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) treat personal data of children?

 

The services offered by apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) are not directed at children under 18 years old. For children younger than 18 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

 


 

How can you control the personal data you have given to apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.)?

 

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

 

  1. you can ask us for a copy of the personal data we hold about you;

  2. you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself;

  3. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and

  4. in certain situations, you can also ask us to send the personal data you have given us to a third party.

 

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

 

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us.

 

You can send us your request at no cost.For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also contact your local data protection authority.

 

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 


 

Who is responsible for the processing of personal data via apartamentos-san-antonio.es (Apartamentos Monasterio de San Antonio, Tropikal Simon S.L.U.) and how to contact us?

 

Tropikal Simon S.L.U. controls the processing of personal data as described in this Privacy Statement. Tropikal Simon S.L.U. is a private limited liability company, incorporated under the laws of Spain and has its offices at Calle Campino, 28, 38430 Icod de los Vinos, provence of Santa Cruz de Tenerife, Spain.

 

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll get right back to you. For questions about your reservation, please contact us via the contact page.